Privacy Policy

Last updated: 15 October 2026

This Privacy Policy describes how Balaji Educational Services (“BES”, “we”, “us” or “our”) collects, uses, discloses, and safeguards your information when you visit besonline.org.in (the “Website”) or use our career and admission-counselling services (the “Services”). We are committed to handling your personal data responsibly and in accordance with applicable Indian law, including the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023.

1. Information we collect

We collect information you provide directly and information gathered automatically:

• Details you give us — your name, phone number, email address, course/domain of interest, academic details and scores you choose to share, your city, and any message you send through our forms, calls, or chats.
• Communication records — notes from counselling conversations and correspondence, kept to provide continuity of guidance.
• Technical & usage data — IP address, browser and device type, pages viewed, and similar analytics collected via cookies and similar technologies.

2. How we use your information

• To provide one-on-one counselling and shortlist best-fit courses and colleges for you.
• To respond to your enquiries and schedule consultations.
• To support your applications, scholarships, education loans, and documentation.
• To send you — with your consent — informational and promotional updates about courses, admissions, deadlines, and our Services via phone, SMS, WhatsApp, RCS, and email.
• To operate, maintain, and improve our Website and Services.
• To comply with legal obligations and protect our rights.

3. Consent and your communication choices

When you tick the consent box on our forms, you authorise us to contact you through the channels listed above. Providing this consent is your choice. You can withdraw it at any time by emailing info@besonline.org.in, replying “STOP” to a message, or asking our counsellor — without affecting counselling you have already requested. Withdrawing consent does not make prior lawful processing unlawful.

4. How we share your information

We do not sell your personal data. We share it only as needed to serve you:

• Partner and recommended institutions — with your consent, to progress applications or admissions you ask us to pursue.
• Trusted service providers — e.g., communication, hosting, and analytics vendors who process data on our behalf under confidentiality obligations.
• Legal and safety reasons — where required by law or to protect rights, safety, and property.

5. Cookies and analytics

We use essential cookies to run the Website and may use analytics cookies to understand usage and improve the experience. You can control cookies through your browser settings; disabling some may affect functionality.

6. Data retention

We keep your personal data only for as long as necessary to provide the Services, maintain counselling continuity, meet legal or accounting requirements, and resolve disputes. When no longer needed, we delete or anonymise it.

7. How we protect your data

We apply reasonable technical and organisational safeguards to protect your information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your rights

Subject to applicable law, you may request to access, correct, or update your personal data, withdraw consent, or ask us to delete data we no longer need. To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.

9. Children’s privacy

Many of our users are students. If you are below 18, please use the Website and share information only with the involvement and consent of a parent or legal guardian. We process a minor’s data in line with applicable law and with guardian consent where required.

10. Third-party links

Our Website may link to third-party sites (for example, college or exam websites). We are not responsible for their privacy practices; please review their policies separately.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted here with a revised “Last updated” date. Continued use of the Website or Services after changes means you accept the updated policy.

12. Grievance Officer & contact

For any questions, requests, or complaints about this policy or your data, please contact our Grievance Officer:

• Balaji Educational Services
• Email: info@besonline.org.in
• Phone: +91 97182 81180
• Address: A-1010 & A-1011, Shelton Sapphire, Sector-15, CBD Belapur, Navi Mumbai, Maharashtra, India

We aim to acknowledge and resolve grievances within the timelines prescribed under applicable law.